Shipping & Delivery Policy – Hawk Sports Nutrition (HSN)
Effective Date: September 3, 2026
At Hawk Sports Nutrition (HSN), we aim to process and deliver your orders safely and efficiently. Please read the following Shipping & Delivery Policy before placing an order.
1. Order Processing
Orders are generally processed within 1–2 business days after successful order confirmation and payment, subject to product availability.
Orders placed on Sundays, public holidays, or during special sales may require additional processing time.
2. Delivery Time
After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.
Delivery times may vary due to:
Customer location
Courier service availability
Weather conditions
Public holidays
High order volumes
Unforeseen transportation delays
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before the order is placed.
HSN may offer free shipping or special delivery offers from time to time. Any such offer will be subject to the terms mentioned on the website or promotional offer.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
Name
House/Flat/Shop number
Street/Area
City
State
PIN code
Contact number
HSN will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
5. Order Tracking
Where tracking information is available, customers may receive a tracking number or delivery update through the contact details provided while placing the order.
6. Delayed Delivery
Although HSN works to deliver orders within the estimated time, delivery may occasionally be delayed due to circumstances beyond our control.
If your order is delayed, please contact us with your order number so that we can assist you.
7. Damaged Package
If your package appears damaged, opened, or tampered with at the time of delivery, please contact HSN as soon as possible.
Customers are advised to take clear photographs or videos of the package and product to help us investigate the issue.
8. Wrong or Missing Product
If you receive an incorrect product or an item is missing from your order, please contact us promptly with your order details and supporting photographs/videos.
We will review the issue and provide an appropriate resolution according to our Return & Refund Policy.
9. Delivery Attempts
Courier partners may make multiple delivery attempts. If an order cannot be delivered because the customer is unavailable or the address/contact details are incorrect, additional delivery attempts or charges may apply.
10. Cash on Delivery
If Cash on Delivery (COD) is available for your location, the availability and applicable terms will be displayed at checkout.
COD orders may be subject to order verification before dispatch.
11. Contact Us
For questions regarding shipping or delivery, please contact:
Hawk Sports Nutrition (HSN)
Address: Khanna Road, Krishanpura, Panipat, Haryana – 132101
Phone: 9817793014
Email: hawksports.hr@gmail.com
By placing an order through the HSN website, you acknowledge and agree to the terms of this Shipping & Delivery Policy.